Terms & Conditions
Please read these Terms carefully before using our Website or making any purchases.
1. General Conditions
* Acceptance of Terms: By using this Website, you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, and Delivery Policy, and Returns & Exchanges Policy, which are incorporated herein by reference.
* Eligibility: To make a purchase on this Website, you must be at least 18 years old and competent to enter into a contract as per the Indian Contract Act, 1872. By using the Website, you confirm that you meet these eligibility requirements.
* Amendments: Flutter&Fly reserves the right to update, change, or replace any part of these Terms at any time by posting updates and changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
2. Products and Services
* Product Information: We strive to ensure that all information about our Products, including descriptions, ingredients, pricing, and availability, is accurate and up-to-date. However, we do not warrant that product descriptions or other content on the Website are entirely accurate, complete, reliable, current, or error-free.
* Color Representation: We have made every effort to display the colors of our Products as accurately as possible. However, we cannot guarantee that your device's display of any color will be accurate.
* Allergies and Sensitivities: Our skin and personal care products are designed with care. However, individual skin types and sensitivities vary. We strongly recommend that you perform a patch test of any new product on a small area of skin before full application. Flutter&Fly is not liable for any allergic reactions or sensitivities that may arise from the use of our Products.
* Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) unless otherwise stated. Prices are subject to change without prior notice.
* Availability: All Products are subject to availability. We reserve the right to limit the sales of our Products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to discontinue any Product at any time.
3. Orders and Payment
* Order Acceptance: Your placement of an order does not necessarily assure our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or issues identified by our fraud prevention department.
* Payment: We accept various payment methods, including credit/debit cards, net banking, and Cash on Delivery (COD) for eligible locations. All payments are subject to verification and authorization by the payment gateway provider.
* COD Orders: For COD orders, please ensure you have the exact cash ready at the time of delivery. A nominal COD fee may apply, as outlined in our Delivery Policy.
* Order Confirmation: Upon successful placement of an order, you will receive an order confirmation email. This email is an acknowledgment of your order and does not constitute acceptance of your order.
4. Shipping and Delivery
* Our shipping and delivery processes are governed by our Delivery Policy, which is available on our Website. By placing an order, you agree to the terms outlined in our Delivery Policy.
* Flutter&Fly is not responsible for delays in delivery caused by third-party courier services or circumstances beyond our reasonable control (e.g., natural disasters, strikes, public holidays, incorrect address provided by the customer).
5. Returns, Exchanges, and Refunds
* Our policies regarding returns, exchanges, and refunds are detailed in our Returns & Exchanges Policy, available on our Website. By making a purchase, you agree to the terms outlined in our Returns & Exchanges Policy.
* Due to the hygienic nature of our products, opened or used personal care products are generally non-returnable/non-exchangeable, except in cases of damage or defect as per our policy.
6. User Accounts
* Account Creation: You may be required to create an account to access certain features or make purchases on our Website. You agree to provide accurate, current, and complete information during the registration process.
* Account Security: You are responsible for maintaining the confidentiality of your account login information (username and password) and for all activities that occur under your account. You agree to notify Flutter&Fly immediately of any unauthorized use of your account.
* Account Termination: Flutter&Fly reserves the right to suspend or terminate your account at its sole discretion if it suspects any violation of these Terms or for any other reason, without prior notice.
7. Intellectual Property
* All content on this Website, including text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Flutter&Fly or its content suppliers and is protected by Indian and international copyright laws.
* The trademarks, service marks, and logos used and displayed on this Website are registered and unregistered trademarks of Flutter&Fly. Nothing on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website, without the prior written permission of Flutter&Fly.
* You may not use, reproduce, duplicate, copy, sell, resell, access, modify, or otherwise exploit any portion of this Website for any commercial purpose without the express prior written consent of Flutter&Fly.
8. User Conduct
* You agree not to use the Website for any unlawful purpose or in any way that might harm Flutter&Fly, its affiliates, or any third party.
* You agree not to upload, post, or transmit any content that is harmful, offensive, defamatory, infringing, obscene, or otherwise objectionable.
* You agree not to engage in any activity that interferes with or disrupts the Website or the servers and networks connected to the Website.
9. Limitation of Liability
* To the fullest extent permitted by applicable law, Flutter&Fly, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
10. Indemnification
* You agree to indemnify, defend, and hold harmless Flutter&Fly and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
11. Governing Law and Jurisdiction
* These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
* Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.
12. Severability
* In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
13. Entire Agreement
* These Terms, along with our Privacy Policy, Delivery Policy, and Returns & Exchanges Policy, constitute the entire agreement between you and Flutter&Fly and govern your use of the Website, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
14. Contact Information
* Questions about the Terms should be sent to us at:
* Email: flutternfly123@gmail.com
* Phone: +91- 9958412228
* Address:: 1181/1 , Gurgaon
Last Updated: July 28, 2025